At ECHANFIT, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be returned in the original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, damaged, or altered after delivery
- Items returned without original packaging
- Products marked as final sale or clearance
Return Process
To initiate a return, please contact our customer support team before sending any product back.
Please include the following information in your request:
- Your order number
- A brief description of the issue
- Photos of the product if it is damaged or defective
Once your return request is approved, we will provide detailed instructions for returning the product.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.
Customers may be responsible for return shipping costs unless otherwise specified.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. We will work with you to provide a replacement, repair, or refund when appropriate.
Exchanges
If you would like to exchange a product for the same item, please contact our support team for assistance.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: [email protected]